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    Student Responsible Use Technology Agreement  |  Teacher Websites  |   Digital Safety Resources

    If you need assistance with your school-issued technology or school programs, please contact your teacher first. Your teacher can answer most questions on procedures. 

    However, you can request help at any time by emailing helpdesk@cueroisd.org. Please include a description of the problem and a contact name and phone number that we can reach you on. A member of the technology staff will reach out to you and help get your tech issues resolved. 
     

    Common Fixes to Common Problems

    Chromebooks:

    1. Restart the Chromebook - directions on the help website.

    2. Try logging out and back in. Directions on the help website. 

    3. Make sure you are connected to a working internet connection. Try another device to make sure the connection is good. 

    4. Go to www.purple.com and make sure your email address shows in the User field.

    iPads:

    1. Hold both the home screen and sleep/wake buttons down on the iPad to restart it. 

    2. Make sure you are connected to a working internet connection. Try another device to make sure the connection is good. 

    3. Go to www.purple.com and make sure your username shows in the User field.

    How To Videos

    • How to enter a help desk ticket
    • How to turn off your Chromebook
    • How to log out/lock your Chromebook
    • How to log in to your Chromebook
    • How to check purple.com
    • How to login to Classlink
    • How to update the Classlink app on an iPad
    • Chromebook Care Video
    • Wifi Help Video
    • Offline Access to Google Drive

    Using a Personal Device

    • Using a personal device - iPad:
      • Google Classroom
      • Seesaw (John C. French only)
      • Google Drive
      • Google Docs
      • Google Slides
      • Classlink
      • iStation (French and Hunt only)
      • Using a personal device - Chromebook:
    • Classlink Extension
    • Using a personal device - PC/Mac Laptop:
    • Download Google Chrome Browser
    • Classlink Extension
    • iStation (French and Hunt only)