Student Technology Support/Training

If you need assistance with your school issued technology or school programs, please contact your teacher first. Your teacher can answer most questions on procedures. 

However, you can request help at any time by emailing helpdesk@cueroisd.org. Please include a description of the problem and a contact name and phone number that we can reach you on. A member of the technology staff will reach out to you and help get your tech issues resolved. 
 

Chromebooks:

1. Restart the Chromebook - directions on the help website.

2. Try logging out and back in. Directions on the help website. 

3. Make sure you are connected to a working internet connection. Try another device to make sure the connection is good. 

4. Go to www.purple.com and make sure your email address shows in the User field.

iPads:

1. Hold both the home screen and sleep/wake buttons down on the iPad to restart it. 

2. Make sure you are connected to a working internet connection. Try another device to make sure the connection is good. 

3. Go to www.purple.com and make sure your username shows in the User field.

• How to enter a help desk ticket
• How to turn off your Chromebook
• How to log out/lock your Chromebook
• How to log in to your Chromebook
• How to check purple.com
• How to login to Classlink
• How to update the Classlink app on an iPad
• Chromebook Care Video
• Wifi Help Video
• Offline Access to Google Drive

Using a Personal Device

• Using a personal device - iPad:
  • Google Classroom
  • Seesaw (John C. French only)
  • Google Drive
  • Google Docs
  • Google Slides
  • Classlink
  • iStation (French and Hunt only)
  • Using a personal device - Chromebook:
• Classlink Extension
• Using a personal device - PC/Mac Laptop:

• Download Google Chrome Browser
• Classlink Extension
• iStation (French and Hunt only)