Student Technology Support/Training
Student Responsible Use Technology Agreement | Digital Safety Resources
If you need assistance with your school-issued technology or school programs, please contact your teacher first. Your teacher can answer most questions on procedures.
However, you can request help at any time by emailing helpdesk@cueroisd.org. Please include a description of the problem and a contact name and phone number that we can reach you on. A member of the technology staff will reach out to you and help get your tech issues resolved.
Common Fixes to Common Problems
Chromebooks:
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Restart the Chromebook - directions on the help website.
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Try logging out and back in. Directions on the help website.
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Make sure you are connected to a working internet connection. Try another device to make sure the connection is good.
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Go to www.purple.com and make sure your email address shows in the User field.
iPads:
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Hold both the home screen and sleep/wake buttons down on the iPad to restart it.
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Make sure you are connected to a working internet connection. Try another device to make sure the connection is good.
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Go to www.purple.com and make sure your username shows in the User field.
How To Videos
- How to enter a help desk ticket
- How to turn off your Chromebook
- How to log out/lock your Chromebook
- How to log in to your Chromebook
- How to check purple.com
- How to login to Classlink
- How to update the Classlink app on an iPad
- Chromebook Care Video
- Wifi Help Video
- Offline Access to Google Drive
Using a Personal Device
- Using a personal device - iPad:
- Google Classroom
- Seesaw (John C. French only)
- Google Drive
- Google Docs
- Google Slides
- Classlink
- iStation (French and Hunt only)
- Using a personal device - Chromebook:
- Classlink Extension
- Using a personal device - PC/Mac Laptop:
- Download Google Chrome Browser
- Classlink Extension
- iStation (French and Hunt only)